We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

sarah h.13's avatar
sarah h.13
Explorer | Level 4
8 years ago

"This file can't be previewed" Error Message

This morning I started receiving the error message "This file can't be previewed" when I try to view pictures saved in my dropbox account. These are all uploaded by me and span a couple years worth o...
Error Messages
Third Party Integrations
  • JSN11's avatar
    JSN11
    8 years ago

    This article - https://help.dropbox.com/files-folders/file-types-that-preview- solved my "the file can't be previewed" problem.

    Specifically, this: 
    To preview files on Dropbox using Chrome, make sure that Chrome is not set to Block third-party cookies and site data. You can adjust this setting on Chrome's Content settings page under Cookies.

    No problem now viewing on Chrome or Firefox via PC or Mac. 

    Phew.

mufcmothy's avatar
mufcmothy
New member | Level 2
7 years ago

ANOTHER FIX!    it appeared to be "png! files that wouldnt open for me, i renamed it a "jpeg" and it opened right up :P

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!