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Forum Discussion
sarah h.13
8 years agoExplorer | Level 4
"This file can't be previewed" Error Message
This morning I started receiving the error message "This file can't be previewed" when I try to view pictures saved in my dropbox account. These are all uploaded by me and span a couple years worth o...
- 8 years ago
This article - https://help.dropbox.com/files-folders/file-types-that-preview- solved my "the file can't be previewed" problem.
Specifically, this:
To preview files on Dropbox using Chrome, make sure that Chrome is not set to Block third-party cookies and site data. You can adjust this setting on Chrome's Content settings page under Cookies.
No problem now viewing on Chrome or Firefox via PC or Mac.
Phew.
mwa7368
8 years agoNew member | Level 2
I just had this error when uploading 50mb TIFF's. I realized it was something with the metadata of the images. Something that was applied in Adobe bridge or other editing software. I stripped the extra metadata and it resolved the issue.
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