You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

sarah h.13's avatar
sarah h.13
Explorer | Level 4
8 years ago

"This file can't be previewed" Error Message

This morning I started receiving the error message "This file can't be previewed" when I try to view pictures saved in my dropbox account. These are all uploaded by me and span a couple years worth o...
  • JSN11's avatar
    JSN11
    8 years ago

    This article - https://help.dropbox.com/files-folders/file-types-that-preview- solved my "the file can't be previewed" problem.

    Specifically, this: 
    To preview files on Dropbox using Chrome, make sure that Chrome is not set to Block third-party cookies and site data. You can adjust this setting on Chrome's Content settings page under Cookies.

    No problem now viewing on Chrome or Firefox via PC or Mac. 

    Phew.