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Forum Discussion
"This file can't be previewed" Error Message
This morning I started receiving the error message "This file can't be previewed" when I try to view pictures saved in my dropbox account. These are all uploaded by me and span a couple years worth o...
This article - https://help.dropbox.com/files-folders/file-types-that-preview- solved my "the file can't be previewed" problem.
Specifically, this:
To preview files on Dropbox using Chrome, make sure that Chrome is not set to Block third-party cookies and site data. You can adjust this setting on Chrome's Content settings page under Cookies.
No problem now viewing on Chrome or Firefox via PC or Mac.
Phew.
Hello, Sarah...
You can try a different browser to see if the same error occurs:
Do you use the web interface only or did you install Dropbox's Desktop Client on your computer to upload your files? If you installed their Desktop Client then your original files should still be in your Dropbox Folder which is located on your hard drive.
HELP CENTER ARTICLES:
- What types of files can I store or view on Dropbox? This shows you the types of files that can be previewed from the website (including any file limitations). Be aware that if the files are password protected then you won't be allowed to preview them.
- What kinds of files and documents are viewable on my phone or tablet?
- How do I install Dropbox?
- Where is my Dropbox folder?
- How do I find and change my desktop application preferences?
- How do I add or upload files to my Dropbox?
- What is a system tray or menu bar?
- Save hard drive space with selective sync.
- How do I make Dropbox sync faster or control the bandwidth used?
- How do I upgrade to the latest version of the Dropbox application?
I did try other browsers and got the same error message and I use the web interface as opposed to the desktop client.
However, the issue seems to have resolved itself as everything is working fine again as if nothing happened. I just wonder what happened and how to avoid it in the future? I wonder if it may have just been an issue with dropbox.
sarah h.13 wrote:
I did try other browsers and got the same error message and I use the web interface as opposed to the desktop client.
However, the issue seems to have resolved itself as everything is working fine again as if nothing happened. I just wonder what happened and how to avoid it in the future? I wonder if it may have just been an issue with dropbox.
Hello...
Even if you use the web interface the files came from your computer so the original files should still be on your hard drive.
Hard to say for sure, I wasn't having any problems previewing my files through the web interface when you were. Some of the issues can be caused by our browsers... when you have time, I reccommend that you read this forum thread.
Glad your problem is resolved.
