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Forum Discussion
"This file can't be previewed" Error Message
This morning I started receiving the error message "This file can't be previewed" when I try to view pictures saved in my dropbox account. These are all uploaded by me and span a couple years worth o...
This article - https://help.dropbox.com/files-folders/file-types-that-preview- solved my "the file can't be previewed" problem.
Specifically, this:
To preview files on Dropbox using Chrome, make sure that Chrome is not set to Block third-party cookies and site data. You can adjust this setting on Chrome's Content settings page under Cookies.
No problem now viewing on Chrome or Firefox via PC or Mac.
Phew.
Same here. It's Monday after Thanksgiving, and I can't view a single file in my Dropbox account. "This file can't be previewed." These are small .jpeg files and I've changed nothing in my system.
I just wasted an hour searching every forum, help link & trying everything I can think of. I put all my family photos and work photos on Dropbox a few months ago, after much anxiety about exactly this scenario. Otherwise, I love Dropbox.
What gives? Hoping it's a temporary bug that will soon be sorted out. Otherwise -- I'm out of here!
I just wasted an hour searching every forum, help link & trying everything I can think of. I put all my family photos and work photos on Dropbox a few months ago, after much anxiety about exactly this scenario. Otherwise, I love Dropbox.
What gives? Hoping it's a temporary bug that will soon be sorted out. Otherwise -- I'm out of here!
This is happening to me also. I am not able to view small jpegs. I have tired different forums and emails to the Helpdesk. It's very frustrating!
I'm in the same boat here as well. I cannot see any of my pics -- I've had them for years. In order to see them, I have to download them to view. I'm unable to view them on my phone as well. It's so frustrating.
I am having a similar problem. I am able to view images just fine but I cannot preview any .mov file. Similar to other users this is a new problem.
