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Carola11's avatar
Carola11
Explorer | Level 3
19 days ago

There's a brown box next to my PDF files and I can't access them.

There is a small file box icon next to the PDF file. Never saw this before. None of my PDF files are opening. The message is " the file cannot be accessed by the system". I am a real estate broker ...
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Carola11's avatar
Carola11
Explorer | Level 3

This just stared this morning, when I logged on. Yesterday it was fine. Here is a sceen shot:

 

Carola11's avatar
Carola11
Explorer | Level 3
19 days ago

I am on my laptop, and access Dropbox directly.

  • Carola11's avatar
    Carola11
    Explorer | Level 3
    19 days ago

    Any chance I could get some help fixing this issue? I really need to have access to my files.

    Thank you

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      19 days ago

      Hey Carola11, thanks for the added info and visual! 


      The folder icon you're noticing there is not coming from Dropbox, but probably a third party app, most likely OneDrive. You can find our syncing icons here.


      Also, if you're indeed running 3rd party apps that are monitoring, syncing or backing up your files, have you tried closing them one by one to see if it makes any difference?

      • Carola11's avatar
        Carola11
        Explorer | Level 3
        16 days ago

        Hi, it still is not working. You said it is not Dropbox, yet it only affects the PDF files in DropBox.

        PLease help!

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