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Doug1580's avatar
Doug1580
Explorer | Level 4
5 months ago

The color of my videos changes after being added to Dropbox.

Lately when I have downloaded videos from my iphone 12 to the dropbox app the color in the videos have been distorted and not clear. Does anyone have a fix for this? This is also happening with my wife’s iphone to the dropbox app.
Thank you.
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  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hey Doug1580, hope you’re doing well. 

     

    From what I understand, you’re uploading these videos from your mobile device to the Dropbox app, correct? If yes, are you uploading them manually or automatically via camera uploads? 

     

    Other than that, I’d like two screenshots showing how the video appears originally vs how it is after it’s been added to your Dropbox account via the mobile app. 

     

    Ping me when you’re ready.

    • Doug1580's avatar
      Doug1580
      Explorer | Level 4
      5 months ago
      Hi Nancy

      Yes I am downloading from my mobile device (iphone) to my dropbox app.
      I am doing this manually.
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        Hey Doug1580, thanks for the info! 

         

        Could you also clarify the OS you're currently using, along with the version of the Dropbox app on your device? 

         

        Also, I'd also love to see a few screenshots, as Nancy suggested in order for us to have a visual. 

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