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Forum Discussion

Ceao's avatar
Ceao
New member | Level 2
2 years ago

"That didn't work for some reason"  error

I have received a link for a file sent to me through email and when I try to open it brings an error message "That didn't work for some reason"    What do I do to download the file?
Error Messages
  • Rich's avatar
    Rich
    2 years ago
    Ceao wrote:

    I have received a link for a file sent to me through email and when I try to open it brings an error message "That didn't work for some reason"    What do I do to download the file?

    Contact the sender and ask them for a new link. If it continues, it could be something in the way the sender is creating the link, and they would need to reach out for assistance.

eze2's avatar
eze2
New member | Level 2
2 years ago
How can I download the file
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi eze2, have you tried contacting the creator of the shared link to see if they can recreate the link to download the file?

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