We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Carl_in_MI's avatar
Carl_in_MI
Explorer | Level 4
5 years ago

Syncing is stuck on my Windows 10 computer. Can you help?

I am running dropbox in Win10. I started having issues the last couple days with syncing. The icon would show syncing but the sync was not resolving. I needed to make some space anyway so I moved a...
Computer Backup
Desktop
Download
Sync
Windows
  • BurtBumsnatch's avatar
    BurtBumsnatch
    5 years ago

    Try using IISCrypto.exe and checking "best practices" then apply and reboot.  Worked for me

Nalin307's avatar
Nalin307
Explorer | Level 4
5 years ago

Hi,

 

Dropbox was working fines for many years on my laptop.

Few days back it stopped synchronizing but Dropbox continuously ran.

Recent tab showed that it got stuck at one particular file. I have been updating this file continuously and it got synchronized well up to this particular incident.

I tried many things by stopping and starting Dropbox, restarting computer etc. but nothing helped.

Then I unlinked the Dropbox folder and when Dropbox asked for the folder I gave same old folder. Still no luck for more than a day.

After this issue came up, every time “Selective Sync” popup showed the Dropbox folder. But it could not display the inside folder list and after some time it always said “Unable to connect”.

Also I tried moving Dropbox folder when trying to fix this issue. Then the “Moving Folder” popup came up and got stuck. I had to close Dropbox using Task manager.

 

Then I reinstalled Dropbox and pointed to the same old folder again. No luck.

Then I stopped Dropbox, renamed the folder. When restarted Dropbox and when it asked for the folder location, pointed to a fresh location expecting Dropbox to download everything again from dropbox.com folder to this new folder. Still Dropbox says Syncing.. but nothing happens; the local folder is still empty.

I have not changed any Windows setting or not installed any new software during this period.
After installing Dropbox I have enabled the “Modify” and “Write” Windows folder permission for [my laptop]/users for Dropbox folder.

An advice on this is highly appreciated.

 

Regards,

 

Nalin.

 

  • MarcosHG's avatar
    MarcosHG
    Helpful | Level 5
    5 years ago

    I have the same problem since several months ago, and I got any help for now. Seems like Dropbox team only help users with payment accounts...

  • Nalin307's avatar
    Nalin307
    Explorer | Level 4
    5 years ago

    I have reinstalled Dropbox with pointing Dropbox folder to E drive (earlier it was in D drive). Still no luck.

     

    Nalin.

      • MarcosHG's avatar
        MarcosHG
        Helpful | Level 5
        5 years ago

        Hello Casper;

         

        Thanks for your reply. In my case, I already had performed an advanced reinstall, deleting all the residual Dropbox folders and files. Even I performed a Windows registry cleaning after uninstalling Dropbox.

        But after a clean reinstallation, the program continues syncing permanently, but it doesn't sync anything.

         

        I hope there will be any solution.

         

        Kind regards

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!