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Forum Discussion
Syncing is stuck on my Windows 10 computer. Can you help?
I am running dropbox in Win10. I started having issues the last couple days with syncing. The icon would show syncing but the sync was not resolving.
I needed to make some space anyway so I moved a...
Try using IISCrypto.exe and checking "best practices" then apply and reboot. Worked for me
Daphne
Dropbox Staff
Dropbox StaffHey there Carl_in_MI, thanks for reaching out to us here!
Since it sounds like the computer backup is still enabled on your computer, can you please try following the steps outlined towards the bottom of this article. You would indeed need to be looking at your backups tab.
From there, does the option show "manage backup" as mentioned in the steps from the article linked above, or "set up"?
Once you disable the backup, or if the option is showing "set up" instead, then can you try moving the content of the backup folder in Dropbox back to their original locations?
Let me know how it goes and we can take it from there!
Thanks for the response. I don't have an option to manage because it has never really started to backup. I can't seem to 'back out' of this selection and I am not sure what is set. Below is my screen shot.
When I try to unlink the computer, the dropbox sign in reappears, and when I select 'Advanced' and try 'Selective Sync' I get this:
So I have to go back to the default selection. Then the window opens to backup everything. I clear the boxes and select 'Skip'.
Nothing shows up in my sync queue. The Syncing icon just spins and spins.....:
