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Forum Discussion

weiskott's avatar
weiskott
Helpful | Level 6
3 years ago

Sync icons missing in the Dropbox folder in Finder

I recently had a new work desktop (Mac) deployed. While all my downloaded Dropbox files were successfully transferred, there are now no sync icons next to Dropbox files in Finder. I have never had th...
Desktop
Download
Dropbox Basic
Sync
  • Megan's avatar
    Megan
    3 years ago

    Hi weiskott, can you also try the following?

     

    Click on the Apple logo located at the top-left of the screen.
    Click on System Preferences.
    Click on Extensions.
    Click on Finder Extensions.
    Only leave Dropbox Finder Integration ticked.
    Once this is completed suggest to close the window.
    Click one more time on the Apple logo at the top-left of the screen.
    Click on Force Quit.
    Look for Finder on the list.
    Click on Finder then Relaunch.

scotty321's avatar
scotty321
Helpful | Level 5
2 years ago

Hi there,

 

I am using Dropbox v183.4.7058 on macOS Ventura 13.5.2.

 

However, I am no longer seeing the Dropbox file icons in the Finder. In the past, Dropbox used to show me little icons next to each one of my files & folders to let me know if the files were synced or not.

 

However, Dropbox no longer shows me any of the file icons in the Finder.

 

You can see the icons that I'm referring to by reading the first half of this article: https://help.dropbox.com/sync/macos-sync-icons

 

None of these icons show up in the Finder anymore.

 

Does anybody know how to fix this issue?

 

Thanks,
Scott

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for bringing this to our attention, scotty321.

     

    Is the Dropbox app running and working correctly otherwise? Syncing files, etc?

     

    What's the sync status when you hover over the Dropbox icon in your menu bar?

    • scotty321's avatar
      scotty321
      Helpful | Level 5
      2 years ago

      Thanks, Hannah!

       

      Yes, everything else seems to be working properly.

       

      When I hover over the Dropbox menu icon, the screenshot below is what I see. It says "Dropbox 183.4.7058. Up to date."

       

      Is it true that Dropbox is still supposed to be showing the File & Folder Icons in the Finder?

       

      Thanks,

      Scott

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the screenshot, Scott.

         

        The files in your Dropbox folder should indeed have sync icons on them.

         

        Can you please make sure to give full disk access to Dropbox and also quit and relaunch the Dropbox app, to see if that helps?

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