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Forum Discussion
Sync icons missing in the Dropbox folder in Finder
I recently had a new work desktop (Mac) deployed. While all my downloaded Dropbox files were successfully transferred, there are now no sync icons next to Dropbox files in Finder. I have never had th...
Hi weiskott, can you also try the following?
Click on the Apple logo located at the top-left of the screen.
Click on System Preferences.
Click on Extensions.
Click on Finder Extensions.
Only leave Dropbox Finder Integration ticked.
Once this is completed suggest to close the window.
Click one more time on the Apple logo at the top-left of the screen.
Click on Force Quit.
Look for Finder on the list.
Click on Finder then Relaunch.
Hi Walter, I tried installing Dropbox on a newly created OS profile and it reproduced the problem. No sync icons. Could it be that the most recent version of Dropbox has simply done away with the sync icons?!
Megan
Dropbox Staff
Dropbox StaffHi weiskott, can you also try the following?
Click on the Apple logo located at the top-left of the screen.
Click on System Preferences.
Click on Extensions.
Click on Finder Extensions.
Only leave Dropbox Finder Integration ticked.
Once this is completed suggest to close the window.
Click one more time on the Apple logo at the top-left of the screen.
Click on Force Quit.
Look for Finder on the list.
Click on Finder then Relaunch.
I am having this issue with both of my Dropbox accounts (personal and business). It only just started today when I was moving a lot of files, and I was getting the Finder message about duplicates. Then Dropbox quit unexpectedly. Now, I no longer see the Dropbox icons on my files, nor do I see any of the Finder Quick Actions. And, Dropbox continues to quit unexpectedly.
I have tried everything listed in this thread, in addition to other steps suggested in other threads. This includes:
- uninstall Dropbox, then reinstall
- double-check the System Preferences for Dropbox
- making sure the Finder Integration is checked
- force quit the Finder
- using Activity Selector to force quit all Dropbox processes, then start it up again, then relaunch the Finder
- I even turned off Adobe Core Sync Helper based on Nick S.50's comment
And then I read Walter's note about installing Dropbox on another newly created OS profile. It is working just fine on that other profile. I can also report that the files that I thought I had moved earlier today have not actually been moved. (So perhaps my Dropbox was having sync issues earlier than I realized, and then it crashed because what I was seeing and reality were totally out of sync.)
So far nothing has fixed the problem on my main profile, and Dropbox continues to quit unexpectedly about every 1-2 minutes so I just can't use it right now. I'm hoping someone here might have a suggestion for what I can do on my main OS profile to fix this. Let me know if any other info is needed.
there is no system extension folder on the Mac Sonoma
In macOS Sonoma (e.g. 14.4):
- Screenshot and then turn off everything but Dropbox in `Extensions > Added extensions`
- Screenshot and then turn off everything but Dropbox in `Extensions > Finder extensions`
Then, follow the amended instructions I wrote above to quit Dropbox, relaunch Finder, and then restart Dropbox per the methods detailed here.
Note: I didn't see Dropbox displayed on my end, so I just had to turn off all extensions in the above two locations, and then quit Dropbox, Relaunch Finder, and then restart Dropbox.
Hope this helps!
Today it started working again as expected!
😄
I confirm the chosen solution works for me too. Thank you Megan!
I suspect that the culprit may be Adobe's Core Sync Helper - I am not using Adobe Cloud for file syncing (as I have Dropbox 😉) so I could safely disable it.
Megan,
This solution brought the sync icons back, but they're wrong. Specifically, if I have a folder with some files offline and other files online, that folder will show a cloud (all offline).
Screenshot attached.
Is there any way to know when folders have some files offline and some online without opening them up? I have folders within folders within folders so opening them up is not a practical solution for me to know this.
- Paul
