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Forum Discussion
Sync icons missing in the Dropbox folder in Finder
I recently had a new work desktop (Mac) deployed. While all my downloaded Dropbox files were successfully transferred, there are now no sync icons next to Dropbox files in Finder. I have never had th...
Hi weiskott, can you also try the following?
Click on the Apple logo located at the top-left of the screen.
Click on System Preferences.
Click on Extensions.
Click on Finder Extensions.
Only leave Dropbox Finder Integration ticked.
Once this is completed suggest to close the window.
Click one more time on the Apple logo at the top-left of the screen.
Click on Force Quit.
Look for Finder on the list.
Click on Finder then Relaunch.
Hannah
Dropbox Staff
Dropbox StaffHey weiskott, thanks for joining our Community.
And thanks for all the info provided, it's super helpful.
Can you check if you're missing other sync icons, apart from the green check one? For example, when a file is syncing, does it have an icon on it?
And what is the sync status of the application? You can see that, if you hover your mouse over the Dropbox icon in your menu bar.
Keep me posted.
Thanks, Hannah. There are no icons at all in Finder, including when syncing. The syncing icon appears on the menu taskbar briefly before syncing completes, but there's no green check there. (I am not concerned about the taskbar, as I am given to understand that Dropbox redesigned this part of the application -- there is no check on the Dropbox taskbar icon on my laptop at home, either).
The application is working as expected on my work desktop but isn't giving me the feedback I have grown accustomed to in terms of which files have already synced. It's a small thing, but in certain scenarios this would be useful information for me in order to avoid spawning conflicted versions of files in progress. I have read that some people with this problem turned out to have been checking the wrong folder, not the one that Dropbox is syncing, but I've triple-checked that as well.
- Megan
Hi weiskott, sorry to jump in here!
Can you let me know your app's syncing status at the moment?
Also, feel free to send me a screenshot as to how the files and folders look inside your Dropbox folder, so I can have visual too.
Thanks!
Hi @Megan. Syncing status is "up to date." Here are screenshots of what I'm seeing.
- Hannah
Thanks for the update and the screenshot here.
Would you mind trying these steps to see if they help?
- Click on the Dropbox icon in your menu bar and quit the application
- Open your Activity Monitor from your Mac Utilities folder
- Force quit out of the instances of the Dropbox application that are running by searching for "Dropbox" in the search bar, then clicking on the "x" force quit icon on the top left
- Re-start Dropbox from the applications folder by double clicking on the Dropbox application
- Click on the Apple icon in the top left of your screen
- Click on "force quit"
- Relaunch the finder
