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Forum Discussion

yeetandco's avatar
yeetandco
Explorer | Level 4
6 years ago

STILL can't get my Dropbox photos to show up in my Android gallery

I've read all the related forum posts dating back to 2012 with no avil.  Problem: I use dropbox mostly for photoshop files and JPG photos. I have many folders and subfolders with pictures and files...
Android
Export
Mobile
koelooptiemanna's avatar
koelooptiemanna
New member | Level 2
5 years ago

From within the app I've reported a bug, stating all info needed to reproduce.

I've received an email with some stupid reply to check the FAQ etc. but if I was certain I could reply with "info to reproduce" WHICH I'VE ALREADY GAVE IN THE FIRST PLACE..

Just make an option in the app to "ASK FOR SUPPORT" and then give me that email.. don't let me type all info only to disregard it and insult me with a dumb reply.

 

But alas.. after replying AGAIN with a more elaborate description I get a reply that I need to reply with the same email address (WHAT? WHY???) and in the email there's a link to the ticket.. clicking on it opens up the standard support page with NO LINK to my ticket whatsoever..

 

 

ps. also trying to post above message gave me this:

Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied.

 

WHAT THE HELL ARE YOU DOING OVER THERE DROPBOX????

 

I mean.. is this for real?

I'm this close to swearing and shouting.. trying to report a bug and this is what I get.. well.. bravo! I give up.. 

 

If someone is interested in testing my bug here it is:

On Android 10 (OnePlus 7) when I want to save multiple images to "on device" (approx. translation from Dutch), i.e. save to Gallery folder, only ONE will show up in the destination folder when viewed with default Gallery App.

Checking the folder with a File Explorer does show that all files are transmitted, but as stated, only the first file from the batch will show up.
Saving each foto seperately does work, but it's the multiple save that's broken.

 

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hey koelooptiemanna, thanks for reaching out to us and sorry to hear about your frustration. 

     

    I've moved your post here, where other users have expressed a similar concern. 

     

    Please note that our dev team is aware of this issue and are looking into it. 

     

    We'll make sure to keep you posted with any further updates. 

     

    In the meantime, let us know if you have any other questions, thanks!

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