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cleidholm's avatar
cleidholm
New member | Level 2
2 years ago

Restarting Photo Upload - All old photos get re-uploaded

This has happened to me multiple times over the years. I have Photo Upload on. One day, I'll go to check on the photos being uploaded and find the Photo Upload turned off. This might be due to an app...
Camera uploads
Mobile
upload
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey cleidholm, sorry to hear you're having issues with this.

 

Could you please confirm your device's OS version and the version of the Dropbox mobile app installed there as well? How many times have you seen this happen and when was the most recent one? 

 

As to what causes the camera uploads feature to stop working, have you noticed it happen when you update your device's OS or with the app's version updates? Do you happen to be running any other 3rd party apps that are backing up your Camera roll perhaps? 

 

The feature should automatically pick up from where it has left off and I'm afraid there's no way to manually select a start date for the Camera uploads to start at. 

 

In any case, please let us know more and we'll take it from there,  Craig.

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