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Forum Discussion
Recently added files do not show up as recent (but are visible when I drill down)
This has been going on for years. I share a Dropbox folder with one other person. When he puts new files in a sub-folder, I get no notifications. ZERO. Not on my phone, not on my laptop. OK, that's a...
Megan
Dropbox Staff
Dropbox StaffHi sampodog, welcome to our Community!
So, we've identified the Recents & date modified problem that you seem to be having on your mobile app, and the desktop app.
However, I'd like to see a few more screenshots of the web, and how the same shared content shows there. Are you able to see the new added files, when checking your Recents online?
What about the modified date?
Keep me posted, and we'll take it from there!
Hi Megan,
Thanks for checking into this. Here's a screenshot of the enclosing folder on the web. At the bottom you can see that folders below that have no date next to them, so they aren't showing that they've been updated...that means one can never notice when something new has been added to one of these folders via the "recent" sorting algorithm...
- Megan
Hi sampodog, thanks for all the screenshots!
Keep in mind that for the website, it's expected not to see a date next to the folders. As for the modified date of your folders locally on the device, as you pointed out this is determined by the OS and you can change it to last viewed instead.
However, it is expected for the newly added content in these shared folders, to show under your Recents. Let's see what we can find together on this. If you locate your little Dropbox icon on your menu bar, and click on it what do you see in your Assistant tray? Any info or sign of the files there?
One last thing about the notifications: can you make sure you have everything enabled both under your account settings, and locally on the app?
No Dropbox icon on the menu bar. I think it's "full," as I've got a lot of other icons there. Notifications are on both on the account and my phone. Here's a screenshot of my account settings...
and one from my phone:
I do get emails telling me about new files added to Dropbox, but they come days later since they are sent weekly.
