We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

bb-black's avatar
bb-black
Explorer | Level 3
11 months ago

Problems syncing, stalled on indexing while using my Mac.

I've also tried all the suggestions in this discussion: https://www.dropboxforum.com/t5/Create-upload-and-share/Desktop-app-is-stuck-at-indexing-for-days/td... and have uninstalled and re-installed t...
Desktop
Download
Dropbox Basic
bb-black's avatar
bb-black
Explorer | Level 3

My screenshot:

 

 

My Dropbox seems to be only listed under apps. I can't find it in any other folder including iCloud.

This is what my dropbox looks like:

I thought it had migrated to my iCloud but it is not there now.

 

I'm using 7.67 gb out of 10 currently, sharing on 3 devices (laptop, iPhone, iPad)

bb-black's avatar
bb-black
Explorer | Level 3
11 months ago

6,749,405,450 bytes (6.76 GB on disk) for 7,376 items

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hey bb-black - sorry to jump in here, but I just wanted to mention that the desktop app on your computer seems to be paused.

     

    You can try resuming sync and if that doesn't help, you can also install the latest version of the app from this page. 

    • bb-black's avatar
      bb-black
      Explorer | Level 3
      11 months ago

      Thanks Walter, but this hasn't helped so far. I've paused and unpaused and nothing changes. I've also downloaded an updated app, but I will try that again today.

      • bb-black's avatar
        bb-black
        Explorer | Level 3
        11 months ago

        tried both again, without any change

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!