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JoseyWales 's avatar
JoseyWales
Explorer | Level 3
23 days ago

One video only has audio and no picture when previewing it, why?

All my saved videos play fine except one. It now only has the sound, but no picture.

Preview
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    23 days ago

    Hi @JoseyWales, thanks for bringing this to our attention.

     

    Are you getting this behavior on the Dropbox site or mobile app, or is this after you download the file to your device?

     

    This will help me to assist further!

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