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Peter_1's avatar
Peter_1
Explorer | Level 4
9 months ago

Offline mode not working on Android

Samsung galaxy note 22 / Dropbox plus / App version 366.2.2 Folder and Files are green for offline availability. However, when offline (mobile and WiFi) it says "network error" and file won't open ...
Android
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for posting about this on the forum, Peter_1. 

 

Can you please clarify the OS version of your Android device? 

 

I’d also like you to open the Dropbox mobile app, go to the Account tab, tap on “Offline”, and send me a screenshot of the next screen you’ll see. 

 

Feel free to send me a screenshot of the error message you’re getting, too. 

 

Give me a nudge, when you’re ready.

Peter_1's avatar
Peter_1
Explorer | Level 4
9 months ago
Hi Nancy
Thanks for your help.
The Android Version is 14.
The phone is actually called Ultra (and not Note as I mentioned previously)

Nothing happens when I tap on offline.
It only says that it uses 3.1 GB

I have made a screenshot but I am afraid I don't find a way how to attach it to this message.

Many thanks
Peter
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hi again, Peter! You can attach your screenshot here by clicking on the small camera icon above your message box.

     

    Did you also close the Dropbox app, restart your device, and you still can’t open the Offline section?

    • Peter_1's avatar
      Peter_1
      Explorer | Level 4
      8 months ago

      Hi Nancy,

       

      Sorry for my late reply.

      I followed your advice and

      a) closed the Dropbox app,

      b )signed in again

      and

      c) restarted my phone.

       

      I attach a screenshot of the green tick behind the file !_Reise was ....

      and when I try to open it in flight mode.

      (I was in another country and put my mobile in fly mode as I din't want to connect. Hence the offline availablity)

      I have now simulated the situation back home. The above file wouldn't open either.

       

      Any ideas what else I should do ?

       

      Many Thanks,

      Peter

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Hi from me as well, Peter_1.

         

        Is this happening with all offline files or some of them?

         

        Also, can you confirm that you have at least 500 MB of storage space available on your device (not your Dropbox)?

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