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humblebiscuits's avatar
humblebiscuits
New member | Level 2
2 years ago

Not able to open/edit in word for web using Chrome

Hi there,   I am not able to open/edit in word for web using Chrome when editing an uploaded .docx file from Dropbox.   It's very strange as I could do this about 6 months ago.   Please c...
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Microsoft Office
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Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Welcome to the forum, humblebiscuits!

 

Is this happening on multiple web browsers on your computer? 

 

Do you mind sending over a screenshot of what you see exactly, so that I can have a look? 

 

Keep me posted.

  • humblebiscuits's avatar
    humblebiscuits
    New member | Level 2
    2 years ago

    Hi there,

     

    Yep, it happens now with EDGE and Chrome. I prefer Chrome.

     

    Error for Chrome attached.

     

     

    Thank you!

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the screenshot! Is this happening for all .docx files on your web Dropbox account?

       

      Were these files always .docx ones, or were they previously .gdoc ones instead?

      • humblebiscuits's avatar
        humblebiscuits
        New member | Level 2
        2 years ago

        Thank you for responding. I feel that there may be something in the file that is preventing it from opening it. I have tried the .docx files in other folders and they are working.

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