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Forum Discussion

sitrakandriana's avatar
sitrakandriana
Explorer | Level 4
12 months ago

Not able to access backup files, get an error when trying to.

Hi, I'm not able to access my backup folder. I get an error message says: Error Something went wrong. Do not be afraid. Your files are safe and Dropbox is notified. Go to our status page to check if...
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Error Messages
  • Sam DBX's avatar
    Sam DBX
    12 months ago
    Hi Everybody,
     
    We experienced a temporary issue where some users were unable to access their backup folders. This should be fully resolved now, and no files were lost.
     
    Let us know if you have any issues,
    Sam 
Tailspin1's avatar
Tailspin1
Explorer | Level 4
12 months ago

Yes:

  • claudia silva's avatar
    claudia silva
    Explorer | Level 3
    12 months ago

    It's exactly that that happens with my account...

  • Janette1's avatar
    Janette1
    Explorer | Level 4
    12 months ago

    I get the same error message and am unable to access my backup files. 

  • sitrakandriana's avatar
    sitrakandriana
    Explorer | Level 4
    12 months ago
    Yes, this is the error I’m getting as well. I’ve tried both on my phone and on the Mac. Same error
    • Sam DBX's avatar
      Sam DBX
      Icon for Community Manager rankCommunity Manager
      12 months ago
      Hi Everybody,
       
      We experienced a temporary issue where some users were unable to access their backup folders. This should be fully resolved now, and no files were lost.
       
      Let us know if you have any issues,
      Sam 
      • Tailspin1's avatar
        Tailspin1
        Explorer | Level 4
        12 months ago

        Thanks for the prompt corrective action.

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