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Forum Discussion

sitrakandriana's avatar
sitrakandriana
Explorer | Level 4
12 months ago

Not able to access backup files, get an error when trying to.

Hi, I'm not able to access my backup folder. I get an error message says: Error Something went wrong. Do not be afraid. Your files are safe and Dropbox is notified. Go to our status page to check if...
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Error Messages
  • Sam DBX's avatar
    Sam DBX
    12 months ago
    Hi Everybody,
     
    We experienced a temporary issue where some users were unable to access their backup folders. This should be fully resolved now, and no files were lost.
     
    Let us know if you have any issues,
    Sam 
Tailspin1's avatar
Tailspin1
Explorer | Level 4

I have the same problem. There is no longer an access to the backups on the left side of the page after login. However, I can get to the folder but clicking on it results in the error message reported by sitrakandriana. It may be associated with the update to Ventura 13.5.2.

claudia silva's avatar
claudia silva
Explorer | Level 3
12 months ago

The same happens to me. I can see the backup folder, but I can't open it - there is an information of error.....

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