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Forum Discussion

Explorer | Level 4

12 months ago

Not able to access backup files, get an error when trying to.

Hi, I'm not able to access my backup folder. I get an error message says: Error Something went wrong. Do not be afraid. Your files are safe and Dropbox is notified. Go to our status page to check if...

Computer Backup

Sam DBX
12 months ago
Hi Everybody,

We experienced a temporary issue where some users were unable to access their backup folders. This should be fully resolved now, and no files were lost.

Let us know if you have any issues,

Sam

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Super User

Hi, sitrakandriana ,

Try relaunch the Dropbox app.

Here's the official documentation for the steps involved

https://help.dropbox.com/installs/desktop-application-overview

If the problem persists, you may wanna try to restart your computer as well.

To ensure that your files are safe, you could open up your web browser then go to https://www.dropbox.com, sign in then check your files on the web.

Cheers

Vicker

Explorer | Level 3

12 months ago

Hello!

I'm having the same problem, but those tips didn't work. How can I access the backup files?

Cheers

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