We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Alysha Pastor's avatar
Alysha Pastor
New member | Level 2
7 months ago

My videos don't have any sound after being downloaded

My video files are not sending or downloading with music, they download and the video plays but its muted and has no sound, has anyone else had this issue and found a resolution?

Download
Export
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    7 months ago

    Does the other person have the correct video codecs installed to play said file?

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!