We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

yoav60's avatar
yoav60
Explorer | Level 3
5 months ago

My RTL Word documents appear LTR on the Dropbox web, after updating Microsoft Word.

since i upgraded my word from 2016 to word 2019 my word documents which are written RTL are appearing LTR on the dropbox web. what to do?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Thanks for posting on the Community, yoav60!

     

    Is this only happening on Dropbox? How about Word documents you’ve stored outside of your Dropbox account and locally on your computer? Do they appear normal? 

     

    Are you seeing this when previewing the files on www.dropbox.com or when you open them online with “Word for the web”?

     

    Is it possible to send a screenshot of what you see? 

     

    Keep me posted.

    • yoav60's avatar
      yoav60
      Explorer | Level 3

      Hi Nancy

      Thank you for your reply.

      Is this only happening on Dropbox? yes only on Dropbox

      How about Word documents you’ve stored outside of your Dropbox account and locally on your computer? Do they appear normal? Yes they appear normal

       

      Are you seeing this when previewing the files on Dropbox.com or when you open them online with “Word for the web”? exactly only when opening the word for the web

       

      Is it possible to send a screenshot of what you see? attached a screenshot of the same document. when i turn to word for the web - it turns to left to right (the first screenshot). I noticed now that the language where the number of words are counted is English although i write in Hebrew...

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hey yoav60, let me jump in here too!

         

        If you try previewing the content using a different browser, do you notice any difference?

         

        Also, does this behavior apply to all of your Word documents, or just some of them? 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!