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Forum Discussion
My email attachments are opening with dropbox
Hi everyone, first time poster. Thanks for having me. Ive just got a new phone, samsung galaxy S8+ and I've got my dropbox working fine expect that when I open any pdf file in my email (blue mail app...
- As mentioned above, the solution is to look at the settings related to your mail app or your device's operating system. Dropbox has no control over email attachments or how they're opened. It's either your mail app or the operating system that's sending attachments to the Dropbox app. Dropbox has no settings that control this.
If you're unable to find the correct setting within your device, you'll need to reach out to Lenovo.
Zed
Dropbox Staff
Dropbox StaffHey Josh2,
Welcome to the Dropbox Community!
Earlier today I came across another issue with the specific mail app and Dropbox , you can read here.
Also it sounds that this issue you're is related to the mail app and default settings of your device and not the Dropbox app. In that case I'd also suggest reaching out to Samsung about this.
We're here for any other questions you may have.
Thanks!
- It's happening with my Lenovo K5. Need a solution.
- Rich
Super User II
As mentioned above, the solution is to look at the settings related to your mail app or your device's operating system. Dropbox has no control over email attachments or how they're opened. It's either your mail app or the operating system that's sending attachments to the Dropbox app. Dropbox has no settings that control this.
If you're unable to find the correct setting within your device, you'll need to reach out to Lenovo.
- Just go to your app settings. Go to Dropbox and clear it as the default app for anything.
Next time you open a PDF it will ask you which app you want to use to open it.
