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Forum Discussion
many missing folders on Business team
I am a team member on a standard account. Most of my folders have been missing since Sunday. I cannot view them and neither can the account admin.
Team Admin and I contacted support who couldn't help us initially. It was just my files that were missing. We tried all avenues available. Ended up sending some file links that I could remember and ultimately almost 1200 files were restore Friday morning. Don't know why this happened but it was frustrating to be without my files for a week.
- Nancy
Dropbox Staff
Hi Nancy14, I'm sorry to hear about that.
If this is happening both for you and your team admin, have you checked if your folders have been moved to a personal folder under each one of your account names?
If not, please check the following pages, to see if you can locate your folders there:
1. https://www.dropbox.com/events
2. https://www.dropbox.com/deleted_files
Keep me posted for any updates.
Team Admin and I contacted support who couldn't help us initially. It was just my files that were missing. We tried all avenues available. Ended up sending some file links that I could remember and ultimately almost 1200 files were restore Friday morning. Don't know why this happened but it was frustrating to be without my files for a week.
