We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

ZMT's avatar
ZMT
New member | Level 2
3 years ago

Images Doesn't Show a Thumbnail Icons

I just purchased a new laptop. 
I have synced all the files but the images [JPG and PNG] are not showing the thumbnail only the Photo icon app.

The old one is showing all the thumbnails.

Dropbox is updated 156.4.4908.

The setting is "Available Offline"

 

What is happening?

 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey ZMT, thanks for joining our Community.

     

    If you right click on these files and choose to make them online-only, do the thumbnails appear?

     

    Keep me posted.

    • patsabre13's avatar
      patsabre13
      New member | Level 2

      This is not a viable solution. One of the major reasons to use dropbox is to have files stored locally on your computer AND in the cloud.

       

      Switching files to online only then having to download them EVERY time you want to use them is not a solution. Especially for large files. 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!