We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

AT-SLP's avatar
AT-SLP
Explorer | Level 3
18 days ago

I get an error when downloading from a shared link.

Hello I used to be able to download from web links emailed to me. But recently I cannot. The download will not start. It starts to cycle like the download is beginning then an Error screen pops up....
Download
Error Messages
Shared Links
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for posting about this on our Community, AT-SLP.

 

What’s the average size of the files/folders you’re downloading from the shared link(s)? Is this happening for multiple shared links?

 

Can you open the shared link with no issues, and it's only when trying to download the files that the error appears?

 

Have you tested this on a different browser/incognito window?

 

Let me know what you find.

AT-SLP's avatar
AT-SLP
Explorer | Level 3
18 days ago

Hi Nancy - I have tried on another computer and it works fine. Seems it may be my laptop issue. I have downloaded no problems previously on my laptop. But in the last few weeks it seems I cannot download anything via Dropbox link. Hum??

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    17 days ago

    To clarify, did you try downloading the shared link via another browser/incognito mode on the laptop and it still doesn’t work?

    • AT-SLP's avatar
      AT-SLP
      Explorer | Level 3
      16 days ago

      I tried using a different browser and it worked. I used Google Chrome. Previously I had been using Microsoft Edge.

       

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        15 days ago
        AT-SLP wrote:

        I tried using a different browser and it worked. I used Google Chrome. Previously I had been using Microsoft Edge.

        Clear your cache/browsing history in Edge.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!