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Forum Discussion

KJ Herbs's avatar
KJ Herbs
Helpful | Level 6
6 months ago

I can't see my files, folders or sidebar

Been working with DB for quite a while Today, I've attempted to load, reload, restart computer, reload...you know the drill. WHat is going on?
View
Web
  • BenDBX's avatar
    BenDBX
    6 months ago

    Hi Everybody,

     

    Our engineering team has implemented a fix. Please let me know if you are still unable to see any elements of Dropbox on your browser and I'll make sure that information is passed along for further investigation.

     

    Thanks,

    Ben

Neverevhoodo's avatar
Neverevhoodo
Helpful | Level 5

I have the same issue today!  Tried different browsers, 2 PC, cleared cache, reloaded PC... The problem is when searching or using left bar. Any action gives the blank page. 

epolito's avatar
epolito
Helpful | Level 6
6 months ago

Confirm the issue is also present in browser InPrivate mode.

  • epolito's avatar
    epolito
    Helpful | Level 6
    6 months ago

    Also note that when not using dropbox for a prolonged period of time and than going back to it, the pages load ok but when refreshing or accessing the Deleted files, the issue comes back. Very very weird!

    • BenDBX's avatar
      BenDBX
      Icon for Community Manager rankCommunity Manager
      6 months ago

      Hi Everybody,

       

      Thanks for reporting this. Our Engineering team is aware and actively investigating. I'll provide an update here when I have more information to share.

       

      Thanks,

      Ben

      • VinceVGHC's avatar
        VinceVGHC
        New member | Level 2
        6 months ago

        I am having the same issues while working in Google Chrome on Dropbox. I tried Safari instead and it appears to work. While in Google Chrome, if I click a folder nothing shows up. No files or folders. And the Search bar does not work either. When I click in it, it just disappears. Google Chrome is my preferred browser to use though so hopefully this gets figured out ASAP. 

    • BenDBX's avatar
      BenDBX
      Icon for Community Manager rankCommunity Manager
      6 months ago

      Hi Everybody,

       

      Our engineering team has implemented a fix. Please let me know if you are still unable to see any elements of Dropbox on your browser and I'll make sure that information is passed along for further investigation.

       

      Thanks,

      Ben

      • CPDev's avatar
        CPDev
        Explorer | Level 3
        6 months ago

        Ben, thanks for the quick work. All is good now!

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