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Forum Discussion

KJ Herbs's avatar
KJ Herbs
Helpful | Level 6
6 months ago

I can't see my files, folders or sidebar

Been working with DB for quite a while Today, I've attempted to load, reload, restart computer, reload...you know the drill. WHat is going on?
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  • BenDBX's avatar
    BenDBX
    6 months ago

    Hi Everybody,

     

    Our engineering team has implemented a fix. Please let me know if you are still unable to see any elements of Dropbox on your browser and I'll make sure that information is passed along for further investigation.

     

    Thanks,

    Ben

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey epolito, welcome to our Community! 

 

Is it possible that you have any plug-ins that could be affecting how your browsers work, by any chance?

 

Would you be able to send me a screenshot of the Dropbox page as it shows -even if blank- when the issue pops-up? 

 

Keep me posted, and we'll take it from there!

epolito's avatar
epolito
Helpful | Level 6
6 months ago

Hi Megan thank you for your response. This morning I logged in and everything is fine. Did you do anything at your end? Or may have been some internet issue at my end? I was having the issue on all browsers including Safari on my iPad yesterday night so not a browser issue. In any case, I have saved some screenshots (attached here) of what I was getting yesterday as I also my asked my team for help but none of them was seeing this issue. 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    We're glad to hear you're back up and running and thanks for the visuals too epolito 

     

    There was an issue that affected some website users yesterday but it's resolved now - this is probably why you were seeing this.

     

    Let us know if anything else comes up!

    • epolito's avatar
      epolito
      Helpful | Level 6
      6 months ago

      Spoke too soon, the issue is back now 😞

      • Tyler5494's avatar
        Tyler5494
        Helpful | Level 5
        6 months ago

        Still having the same issue as well.

    • KJ Herbs's avatar
      KJ Herbs
      Helpful | Level 6
      6 months ago

      Walter,

      I am still unable to access files to work on reports. Very frustrating as the clock is ticking...

    • kcbknitter's avatar
      kcbknitter
      New member | Level 2
      6 months ago

      Actually it's not resolved. When I use Chrome I can't get into anything. My screen is exactly like @epolito. 

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