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Forum Discussion

KJ Herbs's avatar
KJ Herbs
Helpful | Level 6
6 months ago

I can't see my files, folders or sidebar

Been working with DB for quite a while Today, I've attempted to load, reload, restart computer, reload...you know the drill. WHat is going on?
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Web
  • BenDBX's avatar
    BenDBX
    6 months ago

    Hi Everybody,

     

    Our engineering team has implemented a fix. Please let me know if you are still unable to see any elements of Dropbox on your browser and I'll make sure that information is passed along for further investigation.

     

    Thanks,

    Ben

Why7's avatar
Why7
Helpful | Level 5

When I enter Dropbox, I cannot get into folders to download files and send by email to other parties.  Why is this happening?  It's been going on for over 24 hours and Geek Squad couldn't fix it. Please fix this problem; I do not have an understanding boss and the patients aren't too open-minded either.  I have to get into folders, please help.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hey Why7, let's jump right into this! 

 

Would you be able to send me a few additional info such as the platform you're using when this happens? 

 

Do you use our website, if I'm guessing correctly? If so, which exact browser? 

 

Do you notice any particular errors on your end? Feel free to let me know. 

 

Thanks!

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