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Forum Discussion
I can't see my files, even though I upgraded.
Hello,
I added several files yesterday on my new dropbox account.
I had a message alerting me that Ive reached my basic capacity. I therefore paid to upgrade to a higher capacity but I still ca...
Walter
Dropbox Staff
Dropbox StaffWhen you say it turns around and does not show the pictures, are you getting any particular error or is the page not loading for you chateausalavaux?
Could you send us a screenshot so that we can have a visual too?
Hi Walter,
Here is a screenshot on how the pictures appear. It looks the same when we click on each of them individually:
I dragged my files from my desktop to the website version.
Trully hope we can fix it soon 😞
Best,
Neïla
- Megan
Hey chateausalavaux!
Did you give the files enough time to upload, or closed your browser?
Do you have any of the content saved locally, and if you do can you try re-uploading it to see if you face the same issue?
Dear Megan
After dragging my files to Dropbox, they were not anymore in my desktop.
When I click on those unavailable pictures, the following message appear:
Unable to load
A problem has arisen on our side.
We have our new website coming out and I really need those files back. What can I do please ?
Many thanks !
Neïla
- Megan
I'm curious to see if the same thing happens when you try to access your account on a different browser chateausalavaux.
Can you try that, and also try an incognito mode and let me know more?
