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Forum Discussion
Folder not loading images on mobile
When I load photos to a shared folder "anyone with link can view" the images are only viewable on desktop machine. Mobile will load the page, but there are empty/blank squares in place of all the ima...
Hey all,
Thank you for your patience while we worked on getting this resolved. A fix for this has been released and shared links to folders should now show image and video thumbnails correctly, and let you interact with the thumbnails to view previews of the files.
This should work correctly for all users now, however if anyone is still seeing issues with shared links to folders on mobile web browsers, can you let us know in detail what behaviour you are seeing?
Thanks again to everyone that reported this behaviour and helped us to identify the source of the problem!
Best,
Frank
Hi! Yesterday I was sharing links to some files containing photos via text message on my iphone, and everything was going fine. Everyone could open them, even those without the Dropbox app. Then suddenly something went wrong. No one can open them anymore, and I was even having trouble sending them, getting a failure to send message. I tried attaching a new link to the files, and still no one could open them. I tried creating a new file and trying to send the link to that to see if there was something wrong with my old files, and they can't open new ones either. I even deleted and re-launched my Dropbox app on myphone, and that didn't work.
I treid sending a link on my computer via email, and that didn't work. No one can open any links to files I send out...I am sendng them out with the "anyone with this link can view". My husband just gets blank sqaures when he tries to openthe ink, but a friend of my get a notice saying that this address no longer exists. What happened, and how do I fix this?
Mark
Super User II
Super User IICan you send us some actual error messages?
Screenshots etc.?
Screenshots etc.?
- Hi Mark superuser II. Are you took me so long to get this to you, but I emailed it to you a couple of days ago, and just now got the notice that that’s not the way to reply to you. Sorry, I am very new at all of this. Here is what my girlfriend gets when she tries to open my links from Dropbox. image2.jpeg. This is what my husband gets. image1.jpeg
I was on dropbox on my computer trying to figure this out, and when I try to attach a preference to my links, it tells me that I have to upgrade to a professional dropbox plan in order to attach a preference to a link. My preference being that anyone with the link can view it. That be a problem, that I have to upgrade my dropbox?
Thank you for trying to help me, as I really want to resolve this issue. I look forward to hearing from you very soon! Thanks!- Jay
Dropbox Staff
Hey Aliciahomestage, thought I'd help a little by merging your thread with this one, since we're looking into this matter.
We appreciate your patience!
