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Forum Discussion
Files online but not in Windows explorer
I have seen that this was an issue in the past, but the solutions are now out of date, so I am hoping someone can help me with this.
Sometimes files that I know are in Dropbox, and that appear in D...
When searching for files using search field in Windows 11 only select amount of files show up in search results. For example, there are 13 files that start with "3099" in Dropbox folder and when searching for "3099" only 3 of them show up. I have installed Everything (search app) and it is able to find all the files when I type "3099" in the search field. This is just a workaround, but needs to be fixed.
Indexing is enabled for Dropbox folder and it has been rebuilt several times. The issue persists only on Windows 11, Windows 10 didn't have such issue. There is no was to switch back to Windows 11.
- Megan
Dropbox Staff
Hey InfoTOM, let's jump right into this!
Are you able to see the files, when searching for the on the website, instead of the app?
Also, I would like for you to locate your Dropbox icon, next to your WiFi icon and hover your mouse there. That should give you the version of the app, so we can check if you're using the stable and not the beta.
Keep me posted, and we'll take it from there.
Hello,
Dropbox is up to date and selective sync is set up correctly to show up all the folders in Dropbox app. Still unable to locate the files by using Windows File Explorer when typing in the name in Search field. I can manually navigate to the file through the directory tree.
- Rich
Super User II
InfoTOM wrote:
Dropbox is up to date ...
But which version are you running? The version number will tell us which channel you're on (Beta, Stable, etc.). Also, have you tried the search on the Dropbox website to see if the results are the same?
Dropbox doesn't have any control over Explorer's Search function, so the only thing to do here is make sure everything in Dropbox is working as expected.
