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justaguy_4's avatar
justaguy_4
Explorer | Level 3
2 months ago

Files from a different device don't appearing on my other device.

Hi, so I've moved some screenshots and .mkv recordings in the Dropbox folder from my windows 11 pro laptop and for some reason even if I refresh the page or even restart my phone the screenshots and ...
Desktop
Mobile
Sync
Mark's avatar
Mark
Icon for Super User II rankSuper User II

Can you see the files if you go to www.dropbox.com/home on both devices? 

 

My guess here is you are accidentally using 2 different accounts. 

justaguy_4's avatar
justaguy_4
Explorer | Level 3
2 months ago

Hm, definitely not using 2 different accounts since I've only made 1 Dropbox account. 1. And for some reason on both devices it doesn't appear (website) for me it only appears on the folder PC version of it.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 months ago

    If thats the case is Dropbox running on your PC? Can you see it in the status bar? If so what does it say if you mouse over it?

     

    If not restart the application 🙂 Or consider a reinstall - www.dropbox.com/downloading

    • justaguy_4's avatar
      justaguy_4
      Explorer | Level 3
      2 months ago

       this is whats happening (sorry if its low quality i just drag and dropped this image)

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        2 months ago

        Have you done what I suggested justaguy_4 ?

         

        Dropbox is just a folder on your device like any other. So unless the software is running they'll sit there as your image shows because that is what they are - files in a folder. 

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