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Rdrockt's avatar
Rdrockt
Helpful | Level 6
6 years ago

File of all types cannot open on iPad or IPhone but will on PC

In the last week, I have been unable to open files of any kind on my iPad or iPhone, when I was able to do so previously. They will open on my PC!

The only thing that seems to have changed is an updated iOS on my phone
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  • Rdrockt's avatar
    Rdrockt
    6 years ago
    Hi Lusil
    I just checked in my Dropbox app and now it seems to be working and I can open the files I could not open before. I don’t think I have done anything from the side, but I did notice that after I was saving a file from my PC this afternoon, dropbox was taking a long time to “index” files.
    Maybe that corrected the problem??

    Thanks for your assistance and prompt replies.
    Hopefully it stays this way
    Thanks,
    Rod
  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hi there Rdrockt, 

    Let's see what we can find on this. 

    I'll just need a few more details on this. For example:

    • Are you navigating through a web browser on your device or the mobile app?
    • What happens when you try to open the files? Do you see any error messages?

    Any additional info would be very helpful. 

    Thanks in advance!

    • Rdrockt's avatar
      Rdrockt
      Helpful | Level 6
      6 years ago

      Hi Lusil

       
      I appreciate the quick response. 
       
      I am using the Dropbox app on both the iPad and the iPhone. This is the message that I get. 

      image1.png
      I have noticed that I can open an audio file and a JPEG picture file but I cannot open anything such as a word file or a PDF file even though I have downloaded both of those apps on my iPhone and connected them to dropbox. 
       
      There’s no problem with me opening the same files on my PC which has windows. 
       
      Regards,
      Rod
      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Thanks for the additional info, Rdrockt. 

        I'm afraid I'm not able to preview your screenshot. Could you please try attaching it once more?

        Also, when you mention that you try to open .doc/.docx and .pdf files, are you directly selecting to open them through the mobile app or the website?

        Let me know what you find!

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