Forum Discussion

Helpful | Level 6

2 years ago

File names abbreviated in landscape mode

Hi, my file names remain abbreviated to portrait mode width even when I turn my phone to landscape mode. Is this a know bug.

Help, this is a major, major pain.

Thanks.

Dave

Walter
Dropbox Staff
2 years ago
Hey there David K.41, sorry to hear you're having issues with this.

Could you please clarify your device's OS version and the version of the Dropbox mobile app installed there?

Also, have you tried rebooting or clearing the app's cache since you first noticed this?

Keep me posted, David.
- David K.41
  Helpful | Level 6
  2 years ago
  Glad to hear from you 🙂
  
  Rebooted and cleared Cache, didn’t work.
  
  Dropbox app version 332.2.2
  
  Galaxy A54 5G
  
  Model name SM-A546W
  
  Model Code SM-A546WZKBPMB
  
  One UI version 5.1
  
  Android version 13
  
  I’ve screen shot the rest of the Software Information.
  
  Thanks for your time.
  - Hannah
    Dropbox Staff
    2 years ago
    Sorry to jump in here, David K.41.
    
    Have you tried uninstalling and reinstalling the Dropbox app, to see if that helps?
    
    Just make sure that you have up to 3 connected devices, if you're on a Basic plan, because if you have more than 3, you won't be able to sign back in after you reinstall.
falayon
New member | Level 2
2 years ago
It was working fine to me until a few weeks ago.
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