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Ian Levy's avatar
Ian Levy
Explorer | Level 4
3 years ago

Excel for web: error 500

When I attempt to open Any office document (word, excel, powerpoint) in the web version from drop box, I get a login prompt for office then it puts me on a error500 internal error screen. this issue...
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Ian Levy's avatar
Ian Levy
Explorer | Level 4
3 years ago

any updates from dropbox?
i am now getting more reports from other users at my organization for this issue

  • megfrieden's avatar
    megfrieden
    New member | Level 2
    2 years ago

    I am trying to open various files in Excel for web and getting an Error 500 on every attempt. I used this yesterday with no issue.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi megfrieden, how are you today?

       

      Could you try to follow the steps Walter provided here, and let me know if this helps? 

       

      Keep me posted! 

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