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Ian Levy's avatar
Ian Levy
Explorer | Level 4
3 years ago

Excel for web: error 500

When I attempt to open Any office document (word, excel, powerpoint) in the web version from drop box, I get a login prompt for office then it puts me on a error500 internal error screen. this issue...
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey Ian Levy & nbf_menuna, sorry to hear you're having issues with this.

 

Could you please try disconnecting the integration from your account's Connected apps tab and re-connecting it anew from the App Center?

 

Let me know how it goes!

Ian Levy's avatar
Ian Levy
Explorer | Level 4
3 years ago

Removed the integration as instructed and re-added it.

problem persists

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Sorry to hear that, Ian.

     

    Can you clear your browser's cache and try once more?

     

    If you still get the same error, I'd appreciate a screenshot too. 

    • nbf_menuna's avatar
      nbf_menuna
      Explorer | Level 4
      3 years ago

      Same with me, removing and re-adding the office app didn't solve it. I get asked to allow office to acces files, and it then asks me to sign into my office account, which I click, and then I see the error 500 again.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Have you tried clearing your browser's cache, to see if that helps, nbf_menuna?

         

        I'd also suggest you try from a different browser or a private browsing window.

    • Ian Levy's avatar
      Ian Levy
      Explorer | Level 4
      3 years ago

       

      Disconnected the integration again, cleared the cache, closed the browser completely, then re-added the integration. running into the same problem

      • BETTI_HALSELL's avatar
        BETTI_HALSELL
        New member | Level 2
        3 years ago

        Hi ! 

         

        I am receiving the same issue, and this is shared among my team in using dropbox. Hopefully dropbox can troubleshoot soon! 

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