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Forum Discussion

ptetta's avatar
ptetta
Helpful | Level 6
2 years ago

Dropbox not searchable in MacOS Ventura 13.1

Since the recent Dropbox update, I can no longer search for files in Dropbox on my Mac.  I have been using Dropbox for over 10 years and have never had this problem before.  It's making life extremel...
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  • Hannah's avatar
    Hannah
    3 years ago

    Hey vmkirin and bri_guy, I actually moved our thread to this one, since it's about the same issue.

     

    You might want to take a look at the solution on this thread, to see if that works for you as well.

Mona_Protea's avatar
Mona_Protea
Explorer | Level 4

I have the same problem. It started after a recent update of Dropbox. There was a question if I wanted to protect my files and I accepted, because protected soundsbetter than unprotected. Then Dropbox somehow moved all files. The Dropbox icon was moved further down in the Finder menu at the same time.

Since then searches don't include files on Dropbox and that is where 99% of my files are.

I have MacOS Ventura 13.1 and Dropbox v 166.4.2920

Please help solve this!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Mona_Protea, thanks for posting here! 

 

Could you send me a couple of screenshots demonstrating what you see on your end, when trying to search for files?

 

Keep me posted, and we'll take it form there. 

  • Dave in SD's avatar
    Dave in SD
    Explorer | Level 3
    2 years ago

    I've had the same issue after mistakenly updating this morning.  Once the update completed I was no longer able to find any dropbox file when searching using the Mac's finder search bar.  This negates 95% of the advantage of using dropbox over other options for me, its integration with Apple was a big plus.  An additional irony is that this update was to be more compatible with Apple!  I am running MacOS Ventura 13.1.  I had intended to attach a screen shot of the "results" of a search when I copied and pasted part of a file name into the search bar but I don't see an easy way to do this.

     

    Any help will be appreciated and is urgently needed.

     

    Cheers,

    Dave in SD

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Dave in SD, thanks for posting here! 

       

      When you try to respond back to me, you should have a little camera-like icon. If you click on this, you should be given the ability to attach your screenshots.

       

      Can you try this?

       

      Thanks a bunch!

      • Dave in SD's avatar
        Dave in SD
        Explorer | Level 3
        2 years ago

        Megan,

        Attached you should find 2 screen shots, the first is an image of the folder with the text I will be searching for highlighted, the second is the result of a search using that text string. 

         

        I updated Dropbox on 2/2/23 to its latest version and I am running MacOS Ventura 13.1.

         

        Any help will be appreciated as this update has greatly degraded the value of having dropbox integrated in to my mac.

         

        Cheers,

         

        Dave

  • Mona_Protea's avatar
    Mona_Protea
    Explorer | Level 4
    2 years ago

    Hi

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