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Forum Discussion

Chris81's avatar
Chris81
Helpful | Level 5
8 years ago

Dropbox killing internet connection

I moved my PC onto a new network. Dropbox was killing my internet connection so I played with limiting the upload download speeds and it seemed to work fine. Now after a win10 update it refuses to wor...
Desktop
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Windows
  • Chris81's avatar
    Chris81
    8 years ago

    I tried a reinstall, and the internet was still dropping out afterwards. I also tried restoring windows to a previous version before the update to Windows 10, verison 1709. So now I am on Win10 v1703 and everything seems back to normal... Now I just need to avoid hitting the "Shutdown and restart" button xD

    Yay windows...

CoralCrust's avatar
CoralCrust
New member | Level 2
3 years ago

For the past several weeks, whenever I upload files through the desktop app (both the app and my Dropbox folder are installed on a HDD), I get heavy stutters (video and audio) until the upload is done. Most of the time this also crashes the internet connection on my PC (upon checking, it's the IPv4 and IPv6 that get crashed) and the only solution I've found so far is to restart. It's gotten really annoying, is there a fix? Is it an issue with the Dropbox app or my hardware?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Hey CoralCrust, thanks for posting your question here!

    The fact that the app and Dropbox folder are installed on an HDD could be causing this. 

    Generally, it's preferred and suggested for the app to be installed on the device's drive. 

    Can you let me know the version of the app you have installed on the device? 

    Let me know, and we'll take it from there.
    • Middlebrook's avatar
      Middlebrook
      Explorer | Level 3
      3 years ago

      I have the very same issue. Bought a new PC to use as the company server - all it needs to do is hold data & have it accessed by a handfull of other PC's on the network. Installed Dropbox as that is what we use as the offsite back up.

      The network & internet connection drops within seconds of dropbox starting.

      Have managed to narrow this down to uploads only. Can download at any speed I want. But uploads over about 50Mbs crash the connection.
      I then have to reset the ethernet adapter. Even a computer restart is not sufficient.

      Not sure if this is a windows or a dropbox issue or both.

      But this is not workable. If some kind of patch is not available by next week it is going to have to be goodbye to dropbox and hello google cloud. (That works fine and does not stop the connection)

      • Middlebrook's avatar
        Middlebrook
        Explorer | Level 3
        3 years ago

        Apologies for the typo: "uploads over about 50Mbs" should have read "uploads over about 50KB/s"

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