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Joy17's avatar
Joy17
Explorer | Level 3
8 months ago

Dropbox Capture Download Resolution

Is there any way to download my Dropbox Capture videos at 1080p?   Whenever I download a Dropbox Capture, it's a much smaller resolution than what I'm using to record. I have a 1080p camera but whe...
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey Joy17 - thanks for using Dropbox and welcome to our Community!

 

Can you please let me know if you're able to preview it normally at 1080p on the website and if this happens with a specific file or all of your captures? 

 

Any additional information is more than welcome!

Joy17's avatar
Joy17
Explorer | Level 3
8 months ago

Hi! I'm not really sure how to check the resolution of the videos as they are on the web. Can you tell me how to do that? 

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    When you preview the capture from your Dropbox account, you should be able to see the quality at the lower right corner of your window Joy17 

     

    Could you give it a go and let me know what you find? 

    • Joy17's avatar
      Joy17
      Explorer | Level 3
      8 months ago

      This is very interesting! I have about 120ish Captures. The only ones that show a resolution in the lower right are 480p! What's crazy is that videos created earlier or later that same day (using the same process)  don't have a resolution on them 🤔

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        And does this persist after clearing your browser's cache or on another browser, preferably with no extensions or plugins running Joy17? 

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