You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
RicardoMorricone
3 years agoHelpful | Level 5
Downloading Large Files
I'm a movie composer working remotely in a studio with 4G hotspot internet that has the occasional hiccup ... whilst spending the past few weeks in contact with the editor who has a full DP account a...
- 3 years ago
Hey Richard
it would be even better if you suggest sharing folders. If Editor and you have Dropbox Client installed and running, Editor can drop files in a folder on his machine and it automatically will appear on your Machine. Easy Peasy.
More ways to learn about Dropbox
Here is what you are seeking
Walter
3 years agoDropbox Staff
Hey RicardoMorricone, sorry to hear you're having issues with this.
Can you clarify how large are the files you're trying to download and the troubleshooting steps you've attempted so far?
Note that you can only download a folder if it’s less than 20 GB and has fewer than 10,000 total files.
Keep me posted!
- RicardoMorricone3 years agoHelpful | Level 5
Hey there Walter ... thanks so much for popping by and looking at this.
I'm mainly downloading individual Quicktime movie files of around 5 - 10 gig but then also Zipped files around 3 or 4 gig, generally containing 3 or 4 smaller files of say a gig each ... those never total no more than say 15 gig. The larger files up to 30 gig are only ever one long movie file.
Do you think it should be possible to "resume" a download? I've wondered if this is something that Dropbox should do in the same way that many download manager extensions would normally do?
Once the files stopped downloading the only thing possible is a "reload".
Working remotely here on 4G ... it's possible to watch the download speed change as I'm bring stuff in via say Firefox ... it goes anything from 5 meg a second down to 1 meg a second ... but I never see it drop down to a lower level than that or drop out.
When the network errors occur and the file stops loading, the download speed freezes and the "time left to download" clock simply ticks by ... up and up second by second. Eventually it says "network error" (or variation of that) and you have to reload.
However ... as I mentioned probably around 20% of files are landing ok. So if this is caused by network dropouts of some sort ... doesn't Dropbox manage this and go "hey - hold the bus for a second there's a dropout - ok signals back - let's carry on down"?
Thanks Walter ... your thoughts much appreciated.
Best regards Richard
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!