We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

jordanrobison's avatar
jordanrobison
New member | Level 2
6 years ago

Downloading files from shared link

I was able to email a link to one of my Dropbox folders to someone who is not on Dropbox. They can view the files in the folder (in their web browser). However, there doesn't appear to be any option ...
  • Walter's avatar
    Walter
    6 years ago

    Thanks for the reply Jordan - sorry to hear this persists.

    At this point, if you've already restarted the affected device, could you check if there's an antivirus, firewall or even a VPN/proxy setting that could be causing this? 

    On a side note, could you try another network or any other devices to see if the dowload button works normally? 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!