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Forum Discussion
Decryption fails running iOS 14.2
Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update. Thanks for everyone's help and input.
Install Excel on your iPhone and you can open password protected/encrypted files with no problem.
Everyone is talking about Excel but I don't have ANY saved Excel files in Dropbox, only WORD files.
The problem only appears on my phone iPhone 11, NOT my computer. Dropbox.
I have not found a useful thread about this issue yet and do not understand some of the remarks people are saying, they are obviously more computer techno savvy than me.
Some people talk about resaving WORD files but how do I do that on my phone if I can't open the file? Do I go into my computer Dropbox and resave all the WORD files in Dropbox to something else. Most are saved as .docx, what I should I try and resave them as?
Do I do this on my computer Dropbox?
Like I say, most of the remarks are not helpful for me.
- Select the Word file you want to open. A screen will appear with a field for that document’s password. Leave the password field blank and select, at the bottom of that screen, the icon that is a small square with a line from its center to its upper right corner. A new screen will appear with a password field. Enter your password in that field and your Word document will open.
