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Forum Discussion

JohnK2's avatar
JohnK2
Collaborator | Level 8
5 years ago

Decryption fails running iOS 14.2

Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
Error Messages
Mobile
Third Party Integrations
  • CEBR's avatar
    CEBR
    4 years ago

    I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update.  Thanks for everyone's help and input.

bergmanteam's avatar
bergmanteam
New member | Level 2

Install Excel on your iPhone and you can open password protected/encrypted files with no problem.

Wyn's avatar
Wyn
New member | Level 2
4 years ago

I loaded Excel onto my iPad Air and it still comes up with the Decryption Fail error message. This has to be a Dropbox issue as too many people are experiencing the same proble.

  • Nealwald's avatar
    Nealwald
    Helpful | Level 7
    4 years ago
    Please read all the posts. This is NOT a drop box issue. You should be able to open the document with excel or office for iOS. It is occurring with many apps including Microsoft one drive. Apple has changed they way the handle password protected office docs. I beg you to take the time to read the full thread.
  • CEBR's avatar
    CEBR
    Helpful | Level 6
    4 years ago

    I have iPad and iPhone. You cannot open within Dropbox but need to send it to the Excel app from Dropbox with the boxed arrow icon. Once in the Excel app you open with your encryption password.

     

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