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JohnK2's avatar
JohnK2
Collaborator | Level 8
5 years ago

Decryption fails running iOS 14.2

Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
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Mobile
Third Party Integrations
  • CEBR's avatar
    CEBR
    4 years ago

    I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update.  Thanks for everyone's help and input.

Sanchez's avatar
Sanchez
Icon for Dropbox Staff rankDropbox Staff

Hey, alvileomatthew, welcome to our community. 


Sorry to hear about this. Can you tell me more about it? 


- How are you trying to open these files, exactly? 


- What types of files are you having trouble with? 


- What device and operating system are you using? 


Let me know, and we’ll go from there! 

alvileomatthew's avatar
alvileomatthew
Explorer | Level 3
4 years ago
Hi, thanks fot reaching me out.

i try open XLS (aka excel files).
i used iphone 11, ios 14.2

most often when i open file excel that have password, will come out notification : "decryption failed (null)"

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