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Forum Discussion

JohnK2's avatar
JohnK2
Collaborator | Level 8
5 years ago

Decryption fails running iOS 14.2

Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
Error Messages
Mobile
Third Party Integrations
  • CEBR's avatar
    CEBR
    4 years ago

    I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update.  Thanks for everyone's help and input.

alvileomatthew's avatar
alvileomatthew
Explorer | Level 3

anyone can help me fix this problem?

Sanchez's avatar
Sanchez
Icon for Dropbox Staff rankDropbox Staff
4 years ago

Hey, alvileomatthew, welcome to our community. 


Sorry to hear about this. Can you tell me more about it? 


- How are you trying to open these files, exactly? 


- What types of files are you having trouble with? 


- What device and operating system are you using? 


Let me know, and we’ll go from there! 

  • alvileomatthew's avatar
    alvileomatthew
    Explorer | Level 3
    4 years ago
    Hi, thanks fot reaching me out.

    i try open XLS (aka excel files).
    i used iphone 11, ios 14.2

    most often when i open file excel that have password, will come out notification : "decryption failed (null)"
  • alvileomatthew's avatar
    alvileomatthew
    Explorer | Level 3
    4 years ago
    Hi, thanks fot reaching me out.

    i try open XLS (aka excel files).
    i used iphone 11, ios 14.2

    most often when i open file excel that have password, will come out notification : "decryption failed (null)"
    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago

      Hey alvileomatthew, I moved your post here where other users have expressed the same issue. 

       

      Have a look at what is mentioned and let us know if you have any other questions. Thanks!

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