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Forum Discussion
Decryption fails running iOS 14.2
Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update. Thanks for everyone's help and input.
anyone can help me fix this problem?
- Sanchez
Dropbox Staff
Hey, alvileomatthew, welcome to our community.
Sorry to hear about this. Can you tell me more about it?
- How are you trying to open these files, exactly?
- What types of files are you having trouble with?
- What device and operating system are you using?
Let me know, and we’ll go from there!- Hi, thanks fot reaching me out.
i try open XLS (aka excel files).
i used iphone 11, ios 14.2
most often when i open file excel that have password, will come out notification : "decryption failed (null)" - Hi, thanks fot reaching me out.
i try open XLS (aka excel files).
i used iphone 11, ios 14.2
most often when i open file excel that have password, will come out notification : "decryption failed (null)"- Lusil
Hey alvileomatthew, I moved your post here where other users have expressed the same issue.
Have a look at what is mentioned and let us know if you have any other questions. Thanks!
