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Forum Discussion
Decryption fails running iOS 14.2
Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update. Thanks for everyone's help and input.
14.3 iOS didn’t solve the problem either.
- Please take the time to look at this entire thread. This is an iOS 14 (14.3 and below) issue not related to Dropbox. It impacts all MS office password protected files. It appears Apple has no reason to fix this. If you read the full thread you will find simple workaround to open protected files. The simplest solution is to open the file in the appropriate MS app or the iOS ms office app. Either will open your file.
Thanks. I figured out that workaround as well, but it's not particularly convenient. One would hope that Dropbox would eventually fix the problem, since there are probably thousands of people who have encountered it and they're not all likely to run across this dialogue.
